When was the last time you ordered something online in multiple sizes, or extra items to get free delivery, knowing full well you’d return at least some of it?
It’s something many of us are guilty of. With free returns, QR codes and drop-off points, it’s easier than ever to return unwanted items and many of us will deliberately overorder as a result. Because of this, online returns are due to rise to £5.6bn by 2023, with fashion and footwear as the main drivers, a 2018 study by GlobalData has found.